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11 exim cpanel golden checks for quick mail troubleshooting.

March 19th, 2016 by Andrea Matesi 550 Views

 

The following is just some random advice derived from my experience on dealing with email-related issues.

More specifically, here I'll be referring to exim (a very popular mail daemon), Cpanel/WHM & CentOS.

  1. Check if the user & password combination is correct.
  2. Check if the SMTP Authentication is enabled.
  3. Check if the User's mailbox is full.
  4. Perform an nslookup of the domain thru a public DNS Server.
  5. Perform an nslookup of the MX RRs thru a public DNS Server.
  6. Verify that the SPF RR is applied to the domain.
  7. Telnet (or putty with the telnet option enabled) to the destination server address to see if it answers.
  8. Check if the domain name is present inside /etc/localdomains.
  9. Check the logs with exigrep /var/log/exim_mainlog.
  10. Check with vi /etc/userdomains
    Look for some blank spaces or broken lines near the domain that is having incorrect authentication data issue error 535
  11. Check whether the folder "etc" within /home/"cpanel-username"/etc/ is owned by cpanel-username:mail
    If it is not then change it with:
    chown username:mail /home/username/etc/ -R

Hope you might find those useful & feel free to share your own special/unique checks on the comments section.

 

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